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Customer Service (online training).

£38.00

Fully Approved Course -  CPD Approved

    • 100% online training, 75 minutes course 
    • Stop & start at anytime
    • No time limit 

Course Description

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Modules 

About the Course

What is Customer Service

The Goals of Great Customer Service

Discovering and Understanding Customer Needs

Delivering Maximum Levels of Customer Service

Making Customers Feel Great From the Start

Communication Skills

Non-verbal Communication and Body Language

Dealing with Customer Complaints

Advantages

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

Recommended System Requirements

• Browser: Up to date web browser

• Video: Up to date video drivers

• Memory: 1Gb+ RAM

• Download Speed: Broadband (3Mb+)

Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)