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Soft Skills Development: Principles of Communication (75 min online training)


Fully Approved Course - CPD Approved

    • 100% online training, 75 minutes course
    • Stop & start at anytime
    • No time limit 

Course Description

Communicating is essential to develop your understanding of a service user's needs, so you can provide them with the support they require.

If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service.

Professionals will form many different relationships in their work. Some will be formal and others more informal.

Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.Preparing an Agenda


Reasons People Communicate

Ways of Communicating

Identifying Communication Barriers

Reducing Communication Barriers

Checking Understanding

Getting Help With Communication Issues



The course is approved by leading industry bodies CPD Service in London. Dirextra is member of CPD Service.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.